Shipping policy

Vocal Goods Shipping Policy

At Vocal Goods, we know that when you buy gear to support a cause, you want to get it out into the world. Here is how we get our goods from our hands to yours.

1. Processing Times

We aim to move as fast as the movements we support.

  • Standard Processing: Most orders are processed and packed within 1–3 business days.

  • Note: We do not ship on weekends or major holidays.

2. Shipping Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination Estimated Delivery
United States 7–12 Business Days
International 8–14 Business Days

Please note: These are estimates based on our carrier partners. Delivery times may vary slightly based on your specific location.

3. International Shipping (Duties & Taxes)

We ship our message worldwide. If you are ordering from outside the US:

  • Duties & Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Vocal Goods is not responsible for these charges; they are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24 hours for the tracking information to become active.

5. Lost or Damaged Packages

  • Damaged Goods: If your order arrives damaged, please email us at hello@vocalgoods.com with photos of the packaging and the product.

  • Missing Packages: If your tracking says "Delivered" but you haven't received it, please check with neighbors or your local post office. If it's still missing after 3 business days, reach out to us.