Refund policy

Vocal Goods Return & Exchange Policy

At Vocal Goods, we stand behind our products and our mission. If your purchase isn’t quite right, we want to make it right so you can get back to making an impact.

1. The 30-Day Window

We offer a 30-day return policy, giving you 30 days from the date you receive your items to request a return. To be eligible, items must be in the condition you received them: unworn, unwashed, with original tags and packaging.

  • To start a return: Email us at hello@vocalgoods.com with your order number.

  • The Process: If your return is accepted, we’ll provide a prepaid shipping label and instructions. Items sent back without a prior request cannot be processed.

2. Damages & Issues

We take pride in our "goods," but we know things happen. Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately. We’ll prioritize a replacement or a full refund to fix the mistake.

3. Exchanges

We want you to have the gear that fits your voice. The most efficient way to exchange an item is to return the original for a refund and place a new order simultaneously. This ensures your replacement item doesn't sell out while your return is in transit.

4. EU Cooling-Off Period

For our supporters in the European Union, you have the right to cancel or return your order within 14 days for any reason, no questions asked. The same "original condition" requirements apply.

5. Refunds & Processing

Once we receive and inspect your return, we’ll notify you regarding the approval of your refund.

  • Approved refunds are processed automatically to your original payment method within 10 business days.

  • Note: Banks and credit card companies may take additional time to post the credit to your account.

  • If you haven't seen your refund after 15 business days of approval, please reach out to us at hello@vocalgoods.com